A Southwest Airlines flight attendant lost two teeth when she was attacked by a passenger this weekend, and the president of her union calls it part of a disturbing increase in unruly passengers
DALLAS — San Diego authorities charged a 28-year-old woman with felony battery after an attack on a Southwest Airlines plane in which a flight attendant lost two teeth and suffered other injuries to her face.
The incident marked an escalation in unruly behavior by airline passengers and led the president of the flight attendants’ union to ask for more federal air marshals on planes.
“Unfortunately, this is just one of many occurrences,” said the union president, Lyn Montgomery. She said there were 477 incidents of “misconduct” by passengers on Southwest planes between April 8 and May 15.
The incident happened during a flight from Sacramento to San Diego on Sunday morning. San Diego Harbor Police said Tuesday that they arrested Vyvianna Quinonez, and charged her with battery causing serious bodily injury. The Sacramento Bee reported that Quinonez lives in the Sacramento suburb of Antelope.
“The passenger repeatedly ignored standard inflight instructions and became verbally and physically abusive upon landing,” said Southwest spokesman Chris Mainz.
The flight attendant was not identified. Paramedics took her to a hospital for treatment, and she was later released. Southwest flew a friend to San Diego to be with her.
“I’ve been in the industry since 1992, and this is the worst ever,” Montgomery said in an interview. “People seem to be more angry. When they’re asked to do something, compliance seems to be more difficult.”
Southwest and most airlines train flight attendants to de-escalate tense situations with unhappy travelers. Montgomery said those tactics are growing less effective and a small number of passengers are becoming bolder in challenging the authority of crew members.
Montgomery, the president of Local 556 of the Transport Workers Union, wrote about the weekend attack in a letter to Southwest CEO Gary Kelly.
Montgomery asked Kelly to lobby federal officials for more federal air marshals on flights and to ban passengers who violate rules instead of putting them on another flight. She said flight attendants are concerned about Southwest’s plan to resume selling alcohol on board planes. Many recent cases that have caught FAA’s attention involving passengers who were drinking.
David Koenig can be reached at www.twitter.com/airlinewriter